0800 197 6026 Get help now
Back to index

Guides

Dealing with your creditors
Breathing space

Breathing space will give you time to seek debt advice and try to find a debt solution. See if it’s a good option for you.
Dealing with your creditors
Credit agreements explained: your rights and how to get information

Find out what a credit agreement is, how to get a copy for £1, and what to do if a lender does not reply. Free, confidential advice from Business Debtline.
Whatever your situation, we can help

However you feel comfortable, we can help you make a plan to take control of your debt.

Call Chat online My Budget
Dealing with your creditors
Persistent debt

Persistent debt is when a person has paid more in interest, fees and charges, than they have towards paying off their credit card, store card, or catalogue account
Whatever your situation, we can help

However you feel comfortable, we can help you make a plan to take control of your debt.

Call Chat online My Budget
Dealing with your creditors
Refused offers

What to do if a creditor refuses your offer of payment. Help if your creditor has refused to freeze interest and charges | Business Debtline
Dealing with your creditors
Safe bank accounts

Opening a safe bank account to keep your income safe | Where can I open a basic bank account?

Sample letters

Dealing with your creditors
Ask your bank to pay particular bills out of your account

Use this letter when you need to ask your bank to pay particular bills out of your account from money you have paid in.
Dealing with your creditors
Ask your creditors to hold action whilst you move your debt management plan

Use this letter to contact all your creditors to let them know that you are changing to a free debt management plan and there may be a delay in making payments.
Dealing with your creditors
Continue accepting my offer

Use this letter if your situation has not improved, to ask your creditors to keep accepting your current payment offer.
Dealing with your creditors
Hold action on your account

Use this letter to ask your creditors to hold action on your account while you get some advice.
Dealing with your creditors
Hold action while you apply for a debt relief order

Use this letter to ask your creditors to hold action on your account while you apply for a debt relief order.
Dealing with your creditors
Information about instalments still to pay under a credit agreement

Use this letter if you want a statement of your account showing what you still have to pay on your credit agreement.
Dealing with your creditors
Information about your agreement under the Consumer Credit Act

Use this letter if you want a copy of your credit agreement and/or a statement of the account and the creditor has so far refused to send you a copy free of charge.
Dealing with your creditors
Personal information under the Data Protection Act

Use this letter to ask for personal information help about you by an organisation.
Dealing with your creditors
Pro-rata offers

Use this letter to ask your creditors to accept pro-rata payments on your debts.
Dealing with your creditors
Reconsider freezing interest and charges

Use this letter when a creditor refuses to freeze interest on your account.
Dealing with your creditors
Reconsider my pro-rata offer

Use this letter when a creditor has refused your offer of payment.
Dealing with your creditors
Reconsider my token offer

Use this letter when a creditor has refused your token offer of payment.
Dealing with your creditors
Tell a creditor you are in breathing space

Use this letter to tell a creditor that you are in breathing space and to stop collection of the debt
Dealing with your creditors
Token payment or no offer of payment

Use this letter to ask your creditors to accept a token payment or no payment on your debts.