Extra support
We know that money worries can have an impact on all areas of your life. We’re here to help you find solutions to your debt.
Our specialist advisers are trained to help people with extra support needs. Telling us about anything that makes it hard for you to manage your money, or talk to us about your debts, helps us give you the best advice.
We never judge and have a range of ways we can help
Read more about how we can help you.
Support resources
HMRC
If you have debts with HM Revenue and Customs (HMRC) and need extra support due to communication, mental health or anxiety issues, or your case is very complicated, we may be able to refer you to HMRC Extra support. HMRC Extra support staff are caseworkers for clients who are referred to the service.
Support with Bailiffs
If you are a vulnerable person and have an urgent issue involving a bailiff who has not been helpful, we may be able to contact the bailiff firm to try and help. This will depend on which firm the bailiff is working for. Our debt advisers will be able to explain if this service is suitable for you.
If any of the extra support we provide aren’t suitable for you, here are some helpful links to organisations that you may be able to provide the right support for you.
Have a useful benefits calculator and can help you find a grant.
Help provide specialist housing advice including things like homelessness, eviction, and property repossession.
British Sign Language (BSL) service
We have partnered with Sign Video to provide a BSL service. If you would like to get advice from Business Debtline via a BSL video call you can do so by clicking on the link below. You will be connected straight through to a fully qualified Sign Video BSL interpreter who will connect you to one of our specialist debt advisers. Your BSL interpreter will then relay our advice to you via the video call. Sign Video interpreters are carefully vetted so you can be reassured that your call will be treated in confidence. Click here to use our BSL service.