Cookies policy
When you visit the site we may store some information (commonly known as 'cookies') on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. A cookie helps you get the best out of the site and helps us to provide you with a more customised service.
The site uses cookies to measure site usage and to improve and update our content. You can manage these small files yourself and learn more about them from AllAboutCookies.org. You can block or erase cookies from your computer if you want to, but certain parts of the site are reliant on the use of cookies to operate correctly. They may not work correctly if you set your browser not to accept cookies. The list below shows all of the cookies that are set by this website and the third-party services we use. If you have any queries about these cookies or would like more information about them, email contactus@moneyadvicetrust.org.
Cookies for improving service
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.
| Cookie | Description | Duration |
|---|---|---|
| _ga | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. | 2 years |
| _gid | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. | 1 day |
| _gat_UA-16215584-1 | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | 1 minute |
| _hjFirstSeen | This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. | 30 minutes |
| _hjTLDTest | No description | Session |
| _hjid | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 1 year |
| _hjIncludedInPageviewSample | This cookie is set by Hotjar. This cookie is: - Set to determine if a user is included in the data sampling defined by your site's pageview limit. - 30 minutes duration. -Boolean true/false data type | 2 minutes |
| _hjAbsoluteSessionInProgress | This cookie is set by Hotjar. This cookie is: - Used to detect the first pageview session of a user. - 30 minutes duration. - Boolean true/false data type | 30 minutes |
| _hjIncludedInSessionSample | This cookie is set by Hotjar. This cookie is: - Set to determine if a user is included in the data sampling defined by your site's daily session limit. - 30 minutes duration. - Boolean true/false data type | 2 minutes |
| 'utmb | This cookie is installed by Google Analytics. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established | 30 minutes |
| 'utmt | This cookie is installed by Google Analytics. The cookie is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. | 10 minutes |
| 'utmz | This cookie is installed by Google Analytics. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. | 6 months |
| inisoftwebchat | This is a randomly generated ID for the users chat to determine the state of the chat widget – is it opened or minimised or was it in Leave a message mode. The cookie is created when you view a page that has webchat enabled and is used so that the chat “follows you” as you move around the website. | 15 minutes |
| 'utmc | This cookie is installed by Google Analytics. This this cookie operated in conjunction with the 'utmb cookie to determine whether or not to establish a new session for the user. | End of session |
| 'utma | This cookie is installed by Google Analytics. The cookie distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. | 2 years |
| _hjSession_widget_id | This cookie is set by Hotjar. This cookie is: - Used to holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session. | 30 minutes |
| _hjSessionUser_widget_id | This cookie is set by Hotjar. This cookie is: - Used when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 2 years |
| _ga_DNSL7QG997 | This cookie is installed by Google Analytics. Used to persist session state. | 2 years |
| YSC | This cookie is set by Youtube to store and track interactions. | 24 hours |
| VISITOR_INFO1_LIVE | This cookie is set by Youtube to provide bandwidth estimations. | End of session |
| isCookiePolicyDismissed | This cookie is set to identify that the cookie pop up has been dismissed. | 1 year |
| _fbp | This cookie is set by Facebook/Meta. It is used for marketing and analytics. | 3 months |
| access_token | This cookie is used as part of the process when creating an account. | 1 hour |
| cookie_consent_is_true | This cookie is set to identify that the cookie pop up has been dismissed. | 1 year |
| refresh_token | This cookie is used as part of the forgot password process. | 1 hour |
| userId | This cookie is used as part of the forgot password process. | End of session |
| userInfo | This cookie is used to define the current region and show relevant content. | End of session |
For further details on the cookies set by Google Analytics, please refer to the Google Code website.