Business Debtline and Octopus Energy are here to help you get a fresh start with your finances.
Business Debtline is a charity. Our service is always free and our advisers give impartial, non-judgmental debt advice.
We won’t share what you tell us with Octopus Energy- you can always speak to us in confidence.
Reasons to contact and use Business Debtline
- We help thousands of small businesses and self-employed customers every year, including sole traders, partnerships, limited companies and business that have ceased trading
- We understand running business and household finances can be complicated, and we talk to people in all sorts of situations every day
- We are the UK number one provider of specialist debt advice for small businesses, and have been helping customers for over 20 years
- If you haven’t contacted us before, see our Getting ready for advice fact sheet. This explains the information we’ll need to find the right solution for you.
How it works
- Complete a budget using our online tool (you can save and come back to it). We know doing a budget can feel like hard work, but it is worth it. An accurate budget allows us to give you the best advice and tell you what debt solutions can help you.
- Book an appointment with a Business Debtline specialist adviser by calling 0800 197 6026. During the phone appointment, your adviser will give you the advice you need on your debts, your budget and your rights and options. This will be based on the budget you’ve done, which your adviser can see – so no repeating yourself.
- Take your next steps to sorting out your debts. Business Debtline are here for you - we’ll tell you what to do next and support you every step of the way.
Help from Octopus Energy
It’s no surprise that many businesses have been struggling with the rising cost of energy. Octopus Energy wants you to know that you don’t have to go through it alone. Their friendly team is available to support and help you find a path forward that works for both you and your business.
Whether you need advice, help setting up a payment plan, or just want to chat about your options, they’ve got your back. No judgement, just genuine support. With their award winning customer service, you can trust Octopus Energy to provide assistance and advice and know that you are in great hands.
Debt can be scary, but the Octopus Energy team is on your side. Get in touch with them on 0808 169 7810 and their team will be happy to help you.
What Octopus Energy customers say
Don't just take their word for it; see what their customers had to say!
“I was having a lot of problems paying for my electricity, I wrote in to see if I could get some help when Lewis from Octopus phoned me, he was a great help and I am now in a much better position going forward. Thank you Lewis and Octopus Energy”
“Excellent customer service from Safiya, who completely understood the requirements of a small business and put together a payment plan that fitted our cash flow perfectly”
“I spoke with an amazing member of staff called Kiran. I was very very anxious about sorting my debt but Kiran made me feel like I was talking with a friend and because of it I’ve been able to sleep better! She should train staff to be exactly like her when dealing with customers. Thank you so much Kiran!”
Getting extra help if you need it
Emergency situations
Get advice straightaway if you are at immediate risk of losing your home, business premises, essential services, or goods, such as your car.
- Webchat with an adviser, Monday to Friday 9am - 5pm. This is the fastest way to speak to a specialist adviser.
- Call us on 0800 197 6026, Monday to Friday 9am - 8pm.
- Read more about emergency debt advice if our phone and webchat services aren’t open.
Sharing your information
If you have a personal, health or other issue that is making it harder to manage your finances, you can tell us.
If you tell us, it could help us to provide you with a better service. We'll also keep the information confidential.
Need extra support?
We work with other organisations who can provide extra support depending on your circumstances. Read more about getting extra support.