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Contact us

Need to get in touch? Whether you are new to our service or an existing client, here are all the ways you can keep in touch.

Speak to an adviser

To make sure we give you the best advice for your circumstances we need to know more about you.

  • We will ask you about your business and personal income and spending. You need to have this information to hand if you call. You might find it easier to complete our online budget before you call us.
  • We will also need details of who you owe money to and how much you owe them.
  • Our advisers will help you to work out what you can afford to pay towards your debt and help you to find the right debt solution.

Call us on 0800 197 6026 or webchat with an adviser.

Monday to Friday: 9am - 8pm

Calling from abroad?

If you're calling from abroad call us on

+44 121 227 4788.

Unfortunately calling on this number is not free of charge.

You can also webchat with an adviser.

Monday to Friday: 9am - 8pm


We'd love to know what you think of our website and the information we provide.

Your feedback helps us to improve our service and others to get the help they need.

Please fill in our quick survey. It should take no more than 5 minutes.


If you're unhappy with the advice you have received or how you have been treated you can make a complaint. Read our Complaints process for more information.

Our postal address

We're sorry, due to the Coronavirus situation we can't accept any post. If you have any questions about this please email us.